His position: Atlanta Team Lead and Licensed Local Expert
His home: Roswell, Georgia
His favorite Atlanta neighborhood: Decatur
His favorite style home: Split-level
His best real estate skill: Negotiating
His Zillow rating: 5/5 stars
COME ON IN
What is your role at Knock?
My role is ever-changing. I first joined Knock in the summer of 2016, and being a startup, it’s been a (fun!) roller coaster ride. Today I am a Licensed Local Expert and Atlanta Team Lead, and our qualifying Broker in Georgia. We do things differently at Knock, so we like to have different names for our roles. As a Licensed Local Expert, I’m a full-time, salaried real estate agent who specializes in Atlanta neighborhoods like Roswell, Alpharetta, East Cobb, Marietta, Canton, Woodstock, Johns Creek, Cumming, Sandy Springs, Dunwoody, etc. I help our clients in those areas through every stage of their home buying and selling transactions. As team lead, I also advise a group of other Knock agents to keep the ship steady and make sure we’re delivering a consistent, 7-star experience.
Why did you decide to join Knock?
Our Co-founder and CEO Sean Black personally sold me on it. I was actually our very first Licensed Local Expert and the first employee after our founders. Atlanta was Knock’s first market, and when we were getting ready to launch, Sean reached out to me on LinkedIn and convinced me to meet him for coffee.
I’ve had my real estate license since 2012, and have worked for both traditional and new brokerages. Right before I joined Knock I was at one of those newer brokerages, but what Sean pitched me was something entirely different than anything I had heard of before. At that first meeting he sold me on the idea of bringing more certainty, simplicity and transparency into real estate — it was something I could really believe in.
What do you love most about working at Knock?
Having the tools, the team and the platform to be able to work in a productive manner and an enjoyable environment is certainly part of why I love working for Knock. The best thing, though, is working for a company founded by guys who have a goal to completely revolutionize how buying and selling real estate works, all while emphasizing a people-first mentality and doing what’s right by our customers.
A lot of companies out there have a profit-first mentality, and the benefits to customers are just a byproduct. At Knock, we’re focused on delivering convenience, certainty and cost-effectiveness, and getting that right is the only way we get to making a profit. Each and every day I see how we’re genuinely trying to make a difference in people’s lives. It’s just awesome, and why I’m proud to be a Knockstar.
What do you find most challenging about working at Knock?
Our business model is constantly changing, and we’re always evolving along with it. I’ll think I’m busy at one moment and then realize the next that I didn’t know what busy was. In the middle of all this, we want to continue to deliver the best possible experience for our customers. It’s exciting, but there are definitely days it can be a challenge. Fortunately, our leadership supports us in making our customers the number one priority.
Plus, there’s so much opportunity to evolve along with the business, both personally and professionally, and our leadership constantly encourages us to take advantage of opportunities for growth.
Who was your most memorable customer?
Can I say every single one? Each customer is unique, but it’s always rewarding when we can make a difference for people going through a lot. One recent customer was going through multiple life changes all at the same time: Their daughter was leaving the house to head out on her own for the very first time, her husband had just started a new job out of state, and they were figuring out what it meant for them to be empty nesters. We also had several uncontrollable issues come up during the process – a downed tree, a poor inspection on what was planned to be their new house, a few lending issues – We were at the center of the storm, which is always stressful, but they were so appreciative in the end, and our team was able to make a really difficult process as smooth and successful as possible.
What’s your number one piece of advice for home buyers and sellers?
This is likely the biggest transaction of your life, so do your due diligence, as we like to say in real estate, when it comes to the process. Don’t just go with your mom’s best friend as your agent. Sure, she may end up being the right choice for you in the end, but make sure you look into every possible option and what you’ll get out of it both in terms of equity and service.
What do you like to do in your personal time?
When I have down time, I like to spend it with my wife and our two wonderful (if hairy!) cats. I also like playing sports like ultimate frisbee, which I got into during college — I attended the University of Georgia. I also love to travel. It’s my personal goal to visit every continent in the next 5 years.