Know Your Knockstars: Cody Chastain

Knockstar Cody Chastain

KNOCK, KNOCK

  • His position: Home Preparation Manager
  • His hometown: Dallas, GA
  • His favorite Atlanta neighborhood: Buckhead, GA
  • His favorite style home: Craftsman
  • His favorite home upgrade: Kitchens & bathrooms
  • His best skill: Communicating with customers

COME ON IN

What is your role at Knock?

I am the Home Preparation Manager, and also double as a Home Preparation Project Manager (PM) where I work in the field with my team and with customers. The Preparations team is in charge of managing projects happening on the homes we’re selling on behalf of our clients before they are put on the market. In my role I oversee a team of five PMs in the Atlanta area. I specialize in project management, of both my Knock team and the external contractors we work with on a daily basis. I oversee home preparation projects and coordinate with both contractors and our customers. My role is self-rewarding because I love being able to help people get through one of the largest steps they take in their lives: Getting their home ready to sell.

Why did you decide to join Knock?

I think that Knock is by far the most customer-centric company that exists in our industry. I truly feel like Knock is going to change the way houses are bought and sold across the nation.

What do you love most about working at Knock?

There’s too much to list – everything! I love the team we have that I get to work with daily. I’m surrounded by people who are like-minded and have an important common goal: To get things done for our customers.

What do you find most challenging about working at Knock?

At times it can be a challenge to qualify houses that are outside of Knock’s norm in order to give customers an idea of what’s most important to upgrade and replace before listing their home on the market. We try to budget accordingly – for example, so we can complete extensive home preparations on a feasible budget – in order to get our customers the most money out of their home sale.

Who was your most memorable customer?

Mr. Demitro S was a pleasure to deal with and a customer who was extremely memorable for me. Demitro and his family were out of town when we completed the home preparations on their house, and they wanted to meet with me to give it a final walk through when they returned. Demitro’s wife actually cried because she was so impressed with the work we did in order to make their house attractive to buyers. She loved it so much she even told me she wished she could stay! They were really in awe of what we were able to do to the home in the short time they were away; we did full paint, replaced flooring and windows, and did a large landscaping job. Because of this facelift, the home sold within two weeks, which made the couple even happier! It was so rewarding to see how our work made a positive effect to that family’s lives.

What’s your number one piece of advice for home buyers and sellers?

Customers should be upfront when providing information about their home’s condition. The Knock team should be aware of any and all potential issues as soon as possible. Even if you don’t want to disclose this information initially, it always comes to light. It’s much better for us to be able to approach those problem areas in the beginning, rather than being surprised too late. The earlier we can address the situation, the better it is for the customer in the long run.

What do you like to do in your personal time?

Cody Chastain Knockstar and his family
Cody and his family

In my free time, I enjoy spending time with my family. I have two boys and one girl. I coach my boys in sports and take my daughter basically everywhere! I also like to spend time outdoors, whether it be camping, fishing, or riding four-wheelers. I always keep myself busy, and my wife always has a new project for me to complete around the house. I build furniture as a hobby and I’m currently working on building a treehouse for my kids!

Interested in a role on the Home Prep team or another career at Knock? Check out our current openings and apply today!

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