Know Your Knockstars: Justyne Gilbert

Know Your Knockstar Justyne Gilbert

KNOCK, KNOCK

  • Her position: Listing Manager
  • Her home: Canton, GA
  • Her favorite Atlanta neighborhood: Woodstock or Canton
  • Her favorite style home: Traditional
  • Her favorite home upgrade: Granite countertops
  • Her best skill: Problem solving and troubleshooting

COME ON IN

What is your role at Knock?

I manage and oversee the entire listings and home prep process for Knock. The minute a deal is signed, myself or my team follows it all the way through until the house goes under contract. We assess what the house needs for listing preparations, work on estimates with contractors, oversee and manage the entire repair process. Once home prep is complete and we’ve done a final walk-through of the property for quality and completion, it’s transitioned to our listing coordinator. She schedules photos to be taken of the home, gathers listing details, schedules the delivery of the for sale sign and lockbox, and perfects the listing on the MLS everything from the perfect description of why the next homeowner will love the home to a virtual tour of the property for buyers to explore. From there, the property goes live! (The MLS, or Multiple Listing Service, syndicates the listing across the web to sites like Zillow and Trulia for every potential buyer to see). Once the home is for sale, we manage the listing online and analyze its performance to see what changes need to be made in order to get the house sold.

Why did you decide to join Knock?

I had been scrolling through Facebook and advertisements for Knock kept coming up on my feed. I took a look at the website and a lightbulb immediately went off. Everything Knock does for the customer is what they need when it comes to buying and selling homes. The home prep process in particular is so beneficial to so many homeowners looking to sell and the entire Knock process is something I knew I wanted to be a part of. I previously worked for a general contractor that operated across 14 states. We worked with everyone from banks to investors to fix up the homes from start to finish. I was responsible for assessing the state of the homes and making a case for which repairs were necessary in order to successfully sell them. That experience helped me land the role I have now at Knock.

What do you love most about working at Knock?

I love that we’re changing the dynamics of the real estate industry and are doing so in a startup environment. Being part of a startup culture allows me to push my ideas forward and actually be heard in order to make an impact. The other element I love is the ability to change people’s lives. I personally just went through the Knock Home Trade-In process, and with two young kids, I would have never been able to do it on my own. I know there are so many people in my situation and being able to help them find their dream home and sell the old one is something I value.

What do you find most challenging about working at Knock?

The home prep element of any home selling process can be difficult and stressful at times. It can be a challenge to keep customers stress-free throughout the process, but it’s rewarding in the end. Because we are a startup that is growing quickly, my team sometimes runs into a bandwidth issue. We need to adapt in order to make things happen as a small team – but we always pull through!

Who was your most memorable customer?

I have had quite a few memorable customers and often they have similar stories; they don’t have enough money out-of-pocket to make the changes they need in order to sell their home at a desirable price. One customer, in particular, just experienced the loss of her husband and was looking to move out of their home as soon as possible. But, she didn’t have the money she needed upfront in order to get the home ready to list. With Knock’s program, we were able to advance up to $10,000 for her to get the house ready to sell. After the home preparation was complete, she received multiple offers and ultimately accepted one that was way over asking price. She was so thankful for what Knock was able to do for her and of course so happy that she got more than she was asking for!

What’s your number one piece of advice for home buyers and sellers?

Be patient! Although Knock makes the buying and selling of homes much easier than it’s ever been, there can be stressful times throughout the process. Getting the home ready for market, especially, can be stressful, but if you just trust us and the process, it’ll all work out in the end. It doesn’t happen overnight, but luckily we handle most of the work for you!

Justyne & her family

What do you like to do in your personal time?

To be honest, I don’t have much personal time. Truthfully, I’m working a lot and when I’m not, I spend time at home with my family. I have a 6 month old and a 3 year old, so they keep me plenty busy!


Interested in a role on the Home Prep team or another career at Knock? Check out our current openings and apply today!


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