Know Your Knockstars: Shay Frazier
March 7, 2019


  • Her position: Transaction Manager, Dallas-Fort Worth
  • Her home: Dallas, TX
  • Her favorite Dallas neighborhood: Lake Ridge in Cedar Hill
  • Her favorite style home: Contemporary
  • Her favorite home upgrade: Built-in sub zero fridges
  • Her best skill: Organization through spreadsheets, forms, and checklists


What is your role at Knock?

As a Transaction Manager, I am the gatekeeper of Knock real estate deals, making sure the entire home buying and selling process goes smoothly. Once the property goes under contract, I manage everything behind the scenes - from making sure earnest money is delivered on time to coordinating with the title company, real estate agents, and lenders. I keep open communication between all parties to make sure everything is flowing and going as planned. Of course, customer service is also part of my role, making sure our customers remain informed and happy.

Why did you decide to join Knock?

When considering joining Knock, I was really impressed with how exciting the company was; a startup feel was something I’ve always loved and wanted to be a part of. I like places that think outside of the box and Knock was something new and different in the genre of real estate. I felt the Knock Home Trade-in concept handled everything that most people need when they’re looking to buy and sell their homes. Knock provides an overall solution and is the answer for so many people, and I love being a part of that.

Shay Frazier quote why did you decide to join Knock

What do you love most about working at Knock?

Being part of something new and different in the world of real estate is what I love most about working here. I also admire Knock’s company culture and the fact that we have the opportunity to work remotely if we choose to. Knowing that Knock hired me because they trust that I’ll do whatever it takes to get my job done, no matter where I’m working from, is something I really value.

What do you find most challenging about working at Knock?

We work in a startup environment, which is something that attracted me to Knock, but of course, it comes with some challenges. We experience internal process changes from time to time, and it can be challenging to acclimate to new ways of doing things. But, it keeps us on our toes! Plus, it is ultimately to the benefit of our customers’ home buying and selling experience, which is why we do what we do.

Who was your most memorable customer?

I would say my most memorable customers have been Judge and Jeanie Hayes. They were a dual-state deal, which means they were buying a new home in South Carolina and selling their old house in Dallas. The part of South Carolina that they wanted to move too was relatively far from the central area Knock operates in. Because of this, and because of some health issues that occurred in their family, there were delays and hills to climb throughout the process. But, we made it as easy as possible for the couple and got them closed! In the end, I was proud that our team accomplished this, and happy for the customers.

Judge and Jeanie Hays memorable customers

“Simply stated, Knock took what looked impossible and made it possible. After having spent 45 years working in radio, this is one company and one agent I could definitely endorse.”

- Judge Hayes

What’s your number one piece of advice for home buyers and sellers?

Patience! Buyers and sellers need to have patience throughout the process. I want them to know that we are here to serve them and are doing everything in our power to make the entire experience go smoothly. Of course, we don’t live in a perfect world, and sometimes things don’t always go as planned. But, if you have patience, everything will work out in the end.

What do you like to do in your personal time?

Shay Frazier and her family on vacation in Hawaii
Shay and her family in Cancun

I’m pretty boring and a homebody for the most part. But, I like doing fun activities with my family, like bowling and attending local sporting events. My kids play sports and my husband and I dabble in golf, so we are pretty active when we can be. I also love to travel, especially to beach destinations. So far, my absolute favorite is Hawaii - it’s so peaceful and beautiful.

Interested in a Transaction Manager role like Shay's or another career at Knock? Check out our current openings and apply today!


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Since 2015, Knock has been on a mission to make homeownership simple and certain. We’re creating a world where the pains of traditional home buying and selling are a thing of the past.
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